Customer information

Customer information regarding the conclusion of distance contracts and further information about electronic contract conclusion

A. Customer information regarding the conclusion of distance contracts

The following information is provided in an effort to satisfy our statutory responsibility to provide information about distance contracts and electronic commerce.

Our General Terms & Conditions (T&C) are available for review via the following link:

www.alpinetrek.co.uk/terms/

You will receive all information latest at the time of delivery of the goods in written form. You can alternatively download and store the information to your hard disk.

1. Identity of the Seller

You are concluding distance contracts with

Bergfreunde GmbH
Represented by the managing directors Ronny Höhn, Matthias Gebhard
Bahnhofstr. 26
72138 Kirchentellinsfurt
Email: service@alpinetrek.co.uk,
Phone: 03 33 33 67058
Fax: +49 7121 7012291

Commercial Registry Court Stuttgart
Registration Number: HRB 382746
Company Headquarters: Kirchentellinsfurt

VAT ID: GB213306947

2. Conclusion of the contract

(1) The Customer can select products from the online offering and collect these in a so-called shopping cart by clicking the button “Buy now”. By clicking the button “Submit binding order”, you are submitting a binding offer to purchase the products in your shopping cart. The Customer can modify or view the information at any time. The Seller will then send an automated order confirmation to the Customer via email, in which the order is itemized and which can be printed out via the “Print” function. The order confirmation does not constitute a binding acceptance of the order. A contract of purchase for the payment types prepayment/bank transfer, invoice or cash on delivery is concluded at the time of dispatch of an order confirmation via email or the delivery of the goods. For the payment types credit card, debit card, iDeal, direct debit or PayPal, the contract is concluded when the Customer initiates the payment order.

(2) The contract in text form is saved by the Seller and will be sent to the Customer alongside the effectively included Terms & Conditions via email.

Please read our T&C for more information.

3. Delivery and delivery reservation

(1) The delivery period for shipments is stated on the relevant product page. The beginning of the delivery period is determined (depending on the selected payment type) in accordance with sections 2 and 3.

(2) For orders with the payment type prepayment/bank transfer, credit card, debit card, iDeal, direct debit or PayPal, the delivery period begins one day after payment conclusion. The payment period for all other payment types commences one day after placing the order.

(3) Where the start of the delivery period falls on a Saturday, Sunday or public holiday, the start and end dates of the delivery period shall be moved to the next workday.

(4) A delivery period of 2-4 workdays applies for deliveries outside of Germany. The beginning of the delivery period shall be governed by sections 2 and 3.

(5) Deliveries shall be made only to the countries listed in Shipping costs overview/delivery restrictions and with the restrictions and/or shipping types stated in Shipping costs overview/delivery restrictions. The same information can be additionally accessed via the “virtual shopping cart”.

(6) All deliveries are subject to the correct and timely delivery to us by our suppliers.

Please read our T&C for more information.

4. Purchase price and shipping costs

(1) The prices stated are gross prices in GBP and include statutory VAT. Time-limited special offers or discounts are displayed as such as part of the individual product presentation on our website.

(2) Our shipping and delivery costs are invoiced in addition to the prices stated for the individual products. Please see our Shipping costs overview/Delivery restrictions for applicable shipping costs.

(3) The Customer will not incur any further costs during the online order process.

Please read our T&C for more information on prices and shipping.

5. Payment terms and costs of payment options

(1) Customers can choose to pay by prepayment/bank transfer, direct debit, credit card, debit card, iDeal, PayPal, invoice or cash on delivery.

(2) Where the option cash on delivery is chosen, the Customer will pay the shipping company directly at the time of delivery. Cash on delivery incurs a CoD surcharge of GBP6.60. The Customer incurs no additional fees for any of the other payment options.

(3) Any costs incurred for the selected payment type will be displayed in the virtual shopping cart and in the overview Payment options.

Please read our T&C and the section Payment options for more information.

6. Consumer cancellation right and sample cancellation form

A) Right of withdrawal for consumers within distance selling contracts / conclusion of contracts
B) Model withdrawal form

A) Right of withdrawal for consumers within distance selling contracts / conclusion of contracts

Consumers – Consumer is every natural person who enters into a legal transaction for a purpose that is outside its trade, business or profession – may withdraw from their contractual declaration within contracts for valuable consideration under following conditions:

Withdrawal instructions

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Bergfreunde GmbH, Bahnhofstr. 26, 72138 Kirchentellinsfurt, E-Mail: service@alpinetrek.co.uk, phone: 03 33 33 67058, fax: +49 7121 7012291) of your decision to withdraw from this contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You may use the attached model withdraw form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day in which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You will have to bear the direct cost of returning the goods.


The right of withdrawal shall not apply as regards the following:

  • the supply of goods, which are not prefabricated and are made for the Consumer’s specifications or clearly personalized;
  • the supply of goods, which are liable to deteriorate or expire rapidly;
  • the supply of newspapers, periodicals and magazines

The right of withdrawal shall expire prematurely as regards the following:

  • the supply of sealed goods which are unsuitable to return for reasons of health or hygiene and that have been unsealed after delivery;
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • the supply of sealed audio or video recordings or computer software which were unsealed by the Cons

B) Model withdrawal form

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Bergfreunde GmbH, Bahnhofstr. 26, 72138 Kirchentellinsfurt, Email: service@alpinetrek.co.uk, fax: +49 7121 7012291

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/provision of the following service (*)

Ordered on(*)/received on (*)

Name of consumer(s)

Address of consumer (s)

Signature of consumer(s) (only if this form is notified in writing)

Date

_______________
(*) Delete as appropriate

7. Warranty conditions

(1) The Customer has a statutory right of warranty, which is modified in accordance with §§ 10, 11 of these T&C.

Please read our T&C for more information about warranties.

B. Additional customer information regarding the conclusion of distance contracts

The following information does not constitute any contractual stipulations. Our T&C are available for review via the following link: T&C.

1. How to enter into an online contract with us

Click the button “Add to cart”, once you have found a product in our online shop that you would like to buy. The item is then added to your shopping cart and the content of your shopping cart is displayed in list format. This shopping cart overview allows you to specify a quantity for each of the items in the field “Quantity”.

You can alternatively enter a number for “Quantity” on the page containing the detailed description of the relevant product right next to the button “Add to cart” before adding it to the shopping cart.

All products added to your shopping cart will be displayed at the top right edge of your screen. You can review the shopping cart overview as described above at any time by clicking any of the items listed. You can remove items from your shopping cart or change product quantities at any time.

Select a line item in your shopping cart overview and then click the bin icon to remove it from the cart, or alternatively enter a “0” for the relevant product quantity.

Clicking the button “Go to checkout” will initiate the order process for all items currently in your shopping cart.

Once you have clicked the button “Go to checkout” a new page will open, where you can either activate the customer information you have entered during a previous visit, or register as a new customer. A customer registration is not mandatory, you have the option of ordering as a guest user.

When registering as a new customer, click “Next” to enter your address information, communication data and an email address, plus a password of your choice. You can use this email address and password to log in during your next visit, and will not have to provide your personal information again. Click the button “Go to payment type” to continue your order process.

Previously registered customers should enter their email address and password in the relevant fields provided, followed by a click on the button “Login”.

You will then be redirected to a page where you can select your preferred payment type. Make your selection and click the button “Check your order”.

You will be forwarded to the next page. Here you can first of all review our detailed cancellation policy (and the cancellation form), as well as our Terms & Conditions.

Please read both documents carefully and confirm your acceptance by ticking the fields next to “I have read and understood the Cancellation Right and have seen the Cancellation Form” and “I am accepting your General Terms & Conditions”. You will only be able to continue the order process, once you have acknowledged the Cancellation Right and have accepted the T&C.

You will then be shown an overview of all your details regarding the current order.

Please check to make sure all details are entered correctly. You can make changes to or correct the delivery address, billing address or the payment type and the items in your shopping cart by clicking the relevant link. You can furthermore edit all the information entered during the order process by clicking the “Back” button on your internet browser.

Once you have verified the correctness of all your data, click “Buy now” to finalize the order process.

We will immediately confirm the receipt of your order via email.

Please read our T&C for more information.

2. Archiving of the contract text and customer access

We will save your order information and will send you a copy back to you in a receipt confirmation email. You will receive a copy of our T&C latest after contract conclusion via email.

3. Input errors

You can correct all your input at any time during the order process by simply clicking the “Back” arrow to the left on your browser and then simply re-entering your details. You can change the number of items in your order by editing the number of items in the field “Quantity” in your shopping cart. The changes will be applied when you click “Update”. You can make changes to or correct the delivery address, billing address and the items in your shopping cart by clicking the button “Edit” in the relevant area of the order overview. You can furthermore edit all the information entered during the order process by clicking the “Back” button on your internet browser.

You can cancel the entire order process by simply closing the browser tab.

4. Contract language

You can optionally enter into a contract with us in German language.

C. Information about the Battery Act

In accordance with the German Battery Act, we are obligated to inform you of the following in connection with the sale of batteries or battery packs and in connection with the delivery of equipment containing batteries or battery packs:

Batteries and battery packs do not belong in household waste. In accordance with the Battery Act, the disposal of batteries and battery packs in household wast is strictly forbidden. You as the end consumer are legally required to return used batteries. Please dispose of old batteries at public collection points or return them to the original point of sale where they will be disposed of for you free of charge. Any batteries sold by us as new batteries or which are contained in products we sell or have sold as part of our product range, can be returned to us in household-typical quantities to the following address free of charge or can be sent to us by post. Any postal returns must have postage paid.

Bergfreunde GmbH, Peter-Schaufler-Straße 16, 72108 Rottenburg

Batteries containing harmful materials are easily identified by the icon of a crossed out trash can on the body, similar to the one displayed here. The chemical formula of the harmful material is shown above the trash can symbol – “Cd” for Cadmium. “Pb” signifies lead, and “Hg” stands for mercury. This information is additionally contained in the accompanying documentation sent with your delivery or in the instruction manual of the manufacturer.