We grant you a voluntary return period of 100 days after receipt of the goods. Be careful not to remove attached labels or dirty the item.
Unfortunately we do not offer a return for exchange service. Simply, return the item to us for a refund and place a new order for the item you want via the online shop.
You can download & print an Alpinetrek return label. With this, you can drop off your parcel at any Royal Mail Post Office. This return label is free of charge; however, we will deduct a processing fee of £3.99 from your refund.
We will send you a confirmation of receipt once the return has been processed and refunded. For the refund, we will use the same payment method you used when placing your order.
Alternatively, please put sufficient postage on the parcel and send it to:
Saxham Business Park
Bury St Edmunds
For further details, please see our returns page.